File transfer

Easily transfer files and folders between your device and the Agent's device using 247connect. Drag and drop functionality, along with quick access to navigation and filtering tools, makes organising and transferring your files is both flexible and straightforward.

Transfer files to an Agent

To transfer files to a Managed Agent

  1. Go to Managed in the side menu.

  2. Select the device from a device group.

To transfer files to an On-demand Agent

  1. Go to On-demand in the side menu.

  2. Select the required session.

Click File transfer in the toolbar.

When prompted, click Open to launch the 247connect Control. To skip this step in the future, select Always allow portal.247connect.cloud to open links of this type in the associated app.

By default, connecting to an On-demand Agent requires user approval. You can also enable user acknowledgement for Managed Agents in Device group settings. While waiting, you'll see a Connecting screen. Click Cancel to stop the request.

The File transfer window appears.

File transfer window with the remote device INVH612-W11-JN. The window is split into two panes: the top pane displays the local computer's file system and the bottom pane shows the remote computer’s file system. Both are focused on the Documents folder, listing subfolders such as My Music, My Pictures, My Videos, and a desktop.ini file. The toolbar includes options such as Copy File, Create Folder, Select, Print, Recent Files, Add, Remove, View, Chat and Message. The session has been active for 00:51 and uses AES (P2P) encryption.

Select files and folders

  1. In the Local Computer pane, navigate to the files or folders you want to transfer to the Agent. Use the Select drop-down menu to manage your selection:

    • All: Selects all files and folders.

    • Files: Selects all files.

    • Folders: Selects all folders

    • Invert: Reverses the current selection.

    • Clear: Deselects everything.

    Note: Click Recent Files to view the last 20 files you worked with. Selecting a file from the list copies it to the current folder on the Agent's device.

  2. In the Remote Computer pane, select the destination folder. If the folder doesn't exist, click Create Folder.

  3. Click Copy File.

    Note: You can also drag and drop files or folders directly from your device to the Agent.

  4. A Copy Progress dialog shows the status of the transfer. You can:

    • Close the window when the transfer finishes.

    • Hide the main window during the transfer.

    • Ignore error messages or overwrite prompts until the operation finishes.

Note: You can also transfer files from the Agent's device back to yours.

See also:

The File Transfer window

Work with files and folders

View an Agent

Chat with an Agent

Send a message