Device group settings

You can use Device group settings to configure certain settings for devices within a specific group. Enabling a feature makes it available to users with the appropriate permissions, while disabling it prevents all users from using that feature, regardless of their permissions.

By default, all settings are enabled, except for Require end user acknowledgement for devices.

Access device group settings

  1. In the 247connect Web Portal, go to Managed in the side menu.

  2. Select a device group.

  3. Click the Group settings tab.

Available settings

Device group settings page for the Cambridge office. A list of features such as chat, PowerShell, Registry Editor and Task Manager are shown, with drop-downs set to either Enabled or Disabled. All features are enabled except Require end user acknowledgement for devices, which is disabled. Enable all and Disable all icons are in the top right and Cancel and Save buttons appear at the bottom.

You can enable or disable all options at once by clicking Enable all or Disable all, or you can use the drop-down menus to set each feature individually:

Chat to devices

Chat with devices in the group.

Enabled: Users with permissions can initiate a chat.

Disabled: Chat is unavailable.

Message to devices

Send messages to devices in the group.

Enabled: Users with permissions can send messages.

Disabled: No messaging allowed.

PowerShell (Windows Agents only)

Run PowerShell commands on devices in the group.

Enabled: Users with permissions can open a PowerShell window and run commands.

Disabled: PowerShell access is unavailable.

Registry Editor (Windows Agents only)

Access and edit the Windows registry on devices in the group.

Enabled: Users with permissions can open the Registry Editor and make changes.

Disabled: Registry Editor is unavailable.

Require end user acknowledgement for devices

Determines whether the end user of a device must approve a remote control session before they start.

Enabled: The end user at the device must approve the session.

Disabled: Remote control sessions can start without end user approval.

Show Agent user interface on connection (Windows and macOS)

Specifies whether the Agent window (user interface) appears when a user connects to a device.

Enabled: The Agent window opens automatically upon connection.

Disabled: The Agent window does not appear when a connection is made.

Note: When disabled, the 247connect icon in the system tray turns green to indicate that a user is connected.

Task Manager (Windows Agents only)

Use the Task Manager with devices in the group.

Enabled: Users with permissions can use Task Manager to view and manage applications, processes, services and drivers.

Disabled: Task Manager is unavailable.

Transfer files to devices (Windows and Android)

Transfer files to devices.

Enabled: Users with permissions can transfer files.

Disabled: File transfer is blocked.

View devices

View device screens.

Enabled: Users with permissions can view devices.

Disabled: Users cannot view screens.

Click Save to update the settings.