Device group settings

Device group settings lets you configure certain settings for devices within a specific group. Enabling a feature makes it available to users with the appropriate permissions, while disabling it prevents all users from using that feature, regardless of their permissions.

By default, all settings are enabled, except for Require user acknowledgement for devices.

Access device group settings

In the 247connect web portal, go to Managed in the side menu.
Select a device group.
Click Device group settings at the top of the display area.

Or

In the Actions column, click .

Available settings

Device group settings. It displays five settings with drop-down menus: Message to devices, Chat to devices, View devices, Transfer files to devices and Require user acknowledgement for devices. The first four are set to Enabled with green checkmarks. The last option, Require user acknowledgement for devices, is set to Disabled with a red X. At the bottom are Cancel (red) and Save (blue) buttons.

Use the drop-down menus to enable or disable each feature:

Message to devices

Controls whether users can send messages to devices in the group.

Enabled: Users with permissions can send messages.

Disabled: No messaging allowed.

Chat to devices

Determines if users can chat with devices in the group.

Enabled: Users with permissions can initiate a chat.

Disabled: Chat is unavailable.

View devices

Lets users view device screens.

Enabled: Users with permissions can view devices.

Disabled: Users cannot view screens.

Transfer files to devices

Manage whether users can transfer files to devices.

Enabled: Users with permissions can transfer files.

Disabled: File transfer is blocked.

Require user acknowledgement for devices

Determines whether the user of a device must approve a remote control session before they start.

Enabled: The user at the device must approve the session.

Disabled: Remote control sessions can start without user approval.

Click Save to update the settings.