Managed Agent window

The 247connect Managed Agent window shows real-time session details and user controls during a managed session.

Managed Agent in a ready state

Once the Managed Agent is installed and waiting for a session to start, the window displays:

  • The status (e.g. ready).

Managed Agent window showing the 247connect logo with the text "Managed Agent ready" and a green checkmark icon.

Approve connection request

If user acknowledgement is enabled in Device group settings, the user must approve the operator's connection request before the session starts. The following screen appears at the Managed Agent.

Connection request window from 247connect. A warning icon is followed by the message: "Operator Jane Neal from NSL wants to connect to your computer". Below, a box lists the operator’s permissions if the connection is approved: view your desktop, view/edit/copy files, chat with you and send messages. At the bottom are two buttons: Approve (blue) and Reject (red).

A list of available actions the operator can perform when they connect is shown.

The operator can't connect unless the user approves the request.

Managed Agent during an active session

Once the session is approved and active, the window displays:

  • The operator's name running the session (this can be customised in Settings).

  • A Chat Blue overlapping speech bubbles. icon for communicating with the operator.

  • The current remote control action(s).

  • A session timer showing how long the session has been active.

  • An End session Red icon showing a power plug with a diagonal line through it. icon to disconnect the operator.

Ending the session disconnects the operator and leaves the Managed Agent ready for the next connection.

Active Managed Agent window for 247connect showing the Managed Agent ready status. Operator Jane Neal is connected, a chat icon (speech bubble icon) and a red disconnected icon (plug with a slash). A green VIEWING label and a timer showing 00:13 indicate the session duration.

See also:

Managed devices