Managed device remote sessions

You can start a remote session to access and support a managed device from the 247connect web portal. This allows you to view the device’s screen, transfer files, chat with the user and perform troubleshooting or maintenance tasks in real time.

Note: You must have the Control component installed and the appropriate permissions assigned to start a remote control session.

When a session is active, the device appears in the In session folder in the side menu.

Start a remote session

  1. In the 247connect web portal, go to Managed in the side menu.

  2. Select the required Managed Agent from a device group.

  3. Choose the remote control action from the toolbar.

  4. When prompted, click Open to launch the 247connect Control. To skip this step in the future, select Always allow portal.247connect.cloud to open links of this type in the associated app.

  5. If user acknowledgement is enabled in Device group settings, the user at the Managed Agent must approve the connection. While waiting, you'll see a Connecting screen. Click Cancel to stop the request.

  6. Once connected, the Control component opens.

View remote sessions

You can view a list of active remote sessions from the web portal.

  1. In the 247connect web portal, go to Managed in the side menu.

  2. Click In session.

    Web Portal with In session selected under the Managed section. One device, DESKTOP-1AELBRE, is currently in an active remote session. It belongs to the Munich device group and is operated by Jane Neal. The top right corner contains options to Refresh.

  3. A list of managed devices in an active session appears. You can see the device details, device group and the operator performing the session.

Click Refresh at the top of the display area to update the session list.

See also:

Using the Control

On-demand