Managed devices

Managed devices are those with a permanently installed Managed Agent, enabling continuous monitoring, support and remote management. These devices are always accessible for remote control actions, ensuring reliable connectivity and streamlined maintenance for operators.

Note: Operators must have the Control component installed to connect to and interact with managed devices.

View managed devices

In the 247connect web portal, go to Managed in the side menu.

Note: By default, when you install a Managed Agent on a device, it appears in the Unassigned device group. You can't connect to or interact with managed devices in this group. To enable remote access, move it to a device group. Devices moved out of the Unassigned group cannot return to it for 90 days.
Select a device group to display its devices.

Note: You can search for managed devices by entering your search term in the search bar. Matching devices will appear as you type. Click Close to end the search.
The following information is shown for each device:
- The name the device.
- The current IP address of the device.
- The logged-in user.
- The current status Unavailable, Available or In session.
Use the icons in the Actions column to perform common remote control tasks. The icon, opens additional actions, enabling you to edit, move or delete the device and add the device to the Favourites folder.
When you select a managed device, you can view detailed information about its hardware and device history.
- Device details: Shows system and hardware information, current status and the Agent version.
- Device history: Lists past activity and the operator who performed each action. Click Filter to customise the view. Select your filter criteria, then click Apply.
- From the toolbar, you can launch remote control functions, including View, File transfer, Chat and Message.

Edit a managed device

You can update the name of a managed device.

Select the required managed device.
Click and choose Edit .
Update the device name.
Click Update.

Delete a managed device

Select the required managed device.
Click and choose Delete .
Click Yes to confirm.

Move a managed device

You can move your managed devices between device groups to better organise and manage your devices.

Note: Devices moved from Unassigned to a group can’t return for 90 days.

Select the required managed device.
Click and choose Move .
Select the new device group (use the search bar to find the group if needed).

Note: If you move a device to the Unassigned group, its licence is removed. You can’t interact with an unlicensed device, meaning no remote access or management actions are possible. To restore access, move it back to a valid device group to reassign a licence.
Click Move.

Note: Permissions for the new group apply immediately.

Mark as Favourites

You can mark commonly accessed devices as Favourites.

Select the required managed device.
Click and choose Favourite .
The device now appears in the Favourites folder in the side menu. Click the icon again to remove it.