On-demand

247connect lets you create on-demand sessions to connect to devices without needing a permanently installed Agent. An On-demand Agent enables you to start a remote control session quickly, carry out the necessary actions and automatically remove the Agent when the session ends. This makes it ideal for ad-hoc support or one-time access.

Note: An On-demand Operator can only be logged into one web portal session at a time.

View your on-demand sessions

You can see a list of your current on-demand sessions.

  1. In the 247connect web portal, go to On-demand in the side menu.

  2. A table appears, showing your active on-demand sessions.

    Screenshot of the "On-demand – my sessions" page in 247connect. The table lists session details including session name, session code, creator (Jane Neal), email status (sent or not sent), session status (Available, Invited, or Active), expiry date/time (for some sessions) and a row of action icons for each session. The sidebar highlights the "On-demand" section and contains other navigation items such as Dashboard, Account, Audit log, and Managed groups by region.

  3. You can see the session name and code (click the icons to copy the code or link), the operator who created the session, if an email has been sent, the current status and expiry date. If a session is available or active, you can perform remote control actions by clicking an icon in the Actions column.

    Session statuses

    Invited: The session has been created and the user invited to install the On-demand Agent.

    Note: Invited sessions expire automatically after two hours.

    Available: The user has installed the On-demand Agent and you can perform remote control actions.

    Active: The session is in progress and the operator is connected to the user's device.

Click Refresh to update the on-demand sessions.

Delete an on-demand session

You can remove unwanted sessions.

  1. Select the session from the list.

  2. Click the Delete Red trash can. icon.

  3. Click Yes to confirm.

  4. The session is removed from the table.

Manage displayed columns

You can customise the table by selecting which columns to show and adjusting their order.

  1. Click Gear icon. at the top of the display area.

  2. In the Manage columns pane, you can:

    • Remove a column: Click X symbol. next to its name.

      Note: Locked columns (indicated with a padlock Closed padlock. icon) can't be removed.

    • Reorder columns: Drag and drop column names to rearrange them.

  3. Click Save.

Notes:

  • To reinstate a removed column, select it from the Add new column drop-down list.

  • To restore the default column layout, click Reset.

Export the on-demand table

You can export the table to a PDF or .CSV file.

  1. Click Three vertical dots. at the top right of the display area.

  2. Select Export to PDF or Export to CSV.

  3. The file is saved in your Downloads folder.

See also:

Create an on-demand session