Roles

Roles define the specific actions and permissions users can perform in 247connect. By assigning roles, you can control access to features and functions, ensuring each user has the right level of responsibility and authority.

Each role combines a set of permissions tailored to tasks, such as managing account settings, device groups and users or controlling which features are available during managed device and on-demand sessions.

Available roles

When you first create your 247connect account, a Global Administrator role is created automatically.

Global Administrator

This role has full permissions and can't be edited or deleted. We recommend using it only for the initial set-up of 247connect, then creating your own administrator roles.

Note: To allow the Global Administrator to access on-demand support sessions, you must assign an On-demand licence to them.

Managed User

Grants permissions to perform actions required for support sessions on managed devices.

On-demand User

Grants permissions to perform actions required for on-demand support sessions.

Notes:

There must always be at least one user assigned the Global Administrator role.
You can’t delete a user if they are the only user assigned the Global Administrator role.
If there is only one user assigned the Global Administrator role, you can't remove the role from that user.

Using roles

Roles are set up in three steps:

Create the role.
Configure its permissions.
Assign it to users, user groups and device groups.