Manage account settings

You can configure key account-wide preferences, such as enabling local users to update their own profiles, requiring local users to use 2FA, setting invitation time limits, choosing how users' names appear during a remote session, applying custom logos at the Agent and integrating with third-party solutions such as Microsoft and ServiceNow.

Note: These settings apply to the whole account.

Access account settings

  1. In the 247connect Web Portal, go to Account > Settings in the side menu.

  2. The settings page has three tabs: Settings, Microsoft integration and ServiceNow integration.

Settings

247connect account settings page showing options for add custom logo, blank screen message, enable installer device group assignment, enable self-service profile updates, on-demand invitation duration, require 2FA for local users, user display name format and user display name, with Save and Cancel buttons at the bottom.

Add custom logo

Customise the logo that appears at the Agent and in the Agent window with your own branding.

  • To upload a logo, click Edit Orange pencil in a square. and select Choose file.

  • To remove the logo, click Edit Orange pencil in a square. and then DeleteRed trash can..

Notes:

  • Logos must be in .jpg, .jpeg or .png format and no larger than 3MB.

  • The size of the custom logo in the Agent window is 312 x 79 pixels (approximately 4:1). 247connect resizes the logo to fit but does not change its aspect ratio.

Blank screen message (Windows only)

Enter a custom message to display on the device's screen when you blank it. By default, the message is: 247connect Agent - active {{User Name}}. To change it, type over the text. To revert to the default message, click the Reset to defaultOrange circular arrow.icon.

Enable installer device group assignment (Windows only)

Set whether this account can use the installer parameters to automatically assign a managed device to a device group during installation. For details on how to do this, see Assign Windows managed devices to a device group during installation.

Enable self-service user profile updates

Enable users with local accounts to update their own profile information, including their username.

On-demand invitation duration

Set how long an on-demand invitation stays active before it expires. By default, invitations expire after 2 hours. You can change this time, up to a maximum of 24 hours.

Require 2FA for local users

Improve the security of local users' accounts by requiring them to set up and use two-factor authentication (2FA).

User display name format

Choose how user names are shown to end users during remote control sessions:

  • First name and last name: Example, John Smith.

  • Email: Example j.smith@247connect.com.

  • Custom: Enter a custom name, such as Supported by Your Company Name. This applies to all sessions.

User display name

If you select Custom, enter the name you want end users to see.

Click Save.

Settings take effect immediately and apply to all remote control sessions.

Microsoft integration

Linking your Microsoft account enables 247connect to access the data needed to support rule-based device assignment.

247connect Microsoft integration settings showing that Microsoft integration is authenticated, the tenant ID is displayed, and buttons for Update consent, Remove, Cancel and Save are available.

Setup Microsoft integration

Click Setup to connect your Microsoft 365 account. Sign in with your Microsoft Entra ID administrator account and review the required permissions (see Microsoft Graph permissions for details).

After authentication, your tenant details are displayed. If additional permissions are added in the future, you can click Update Consent to approve them.

Note: It may take up to an hour for your organisation name and permissions to be retrieved from Microsoft. While 247connect waits for a response, it shows a pending message. This delay is normal and depends on how quickly Microsoft returns the information.

Click Save.

ServiceNow integration

Use these settings to control what information 247connect sends to ServiceNow. For full instructions, see Integrate 247connect with ServiceNow.

A screenshot of the “Settings for account” page showing the “ServiceNow integration” tab. The page displays fields for ServiceNow client ID, client secret, and instance URL, along with two drop-down options to enable or disable pushing session-created and session-ended entries to ServiceNow. Buttons for Cancel and Save appear at the bottom right.

ServiceNow Client ID

Enter the Client ID from your ServiceNow integration application.

ServiceNow Client Secret

Enter the Client Secret associated with your integration application.

ServiceNow instance URL

Enter the URL of your ServiceNow instance.

Push 'session created' entries to work notes in ServiceNow

Adds a work note entry when a new on-demand session is created.

Push 'session ended' entries to work notes in ServiceNow

Adds a work note entry when an on-demand session ends.

Click Save.

See also:

Setting up two-factor authentication (2FA)