What's new?

Check out the latest features and enhancements recently added to 247connect.

Web Portal version 1.10.0 - 3rd September 2025

What's new?

  • Added the ability to clone existing roles to make creating new roles quicker.

  • You can now add a custom message to the blank screen.

  • Added Korean language support.

  • You can now view role assignments at both user and device group levels.

  • Added email addresses next to the usernames on the Role assignments page.

  • Added tab views to the Device groups page, making it easier to see settings and role assignments.

  • Added Enable all and Disable all buttons to the Device group settings.

  • Added the ability to download installers with a Device Group ID to automatically assign Managed Agents to a device group (enabled per account by the 247connect Admin team).

What's fixed?

  • Fixed an issue where unassigned devices could be searched for and their hardware inventory viewed.

  • Fixed untranslated text on the Sign up page.

  • Resolved an issue where the unassigned device group number badge did not update correctly.

  • Fixed an issue where exported CSV/PDF files did not show the object field correctly.

  • The Web Portal now updates on the fly to show account changes, such as licence numbers.

  • Renamed Slot1 to Total memory in the hardware inventory.

  • When saving an account setting change, users now remain on the Settings page instead of being redirected to the top-level Accounts page.

  • Resolved an issue where changing the device group colour was not reflected straight away in the user interface.

Windows Control and Agent version 1.02.4.244 - 3rd September 2025

What's new?

  • You can now add a custom message to the blank screen.

  • Operators can minimise the Managed Agent user interface (window) during a remote view session.

  • 247connect Windows Agents now support Korean.

  • 247connect Windows Control now supports Korean.

  • Windows Control now flags when a new version is available to download.

What's fixed?

  • Resolved a crash that occurred when ending a PowerShell session.

  • The minimised Agent user interface now shows the full 247connect logo.

  • Resolved a crash that could occur when dragging a file into the View window.

Android Agent 1.10.000 - 3rd September 2025

What's new?

  • Optimised the application for the latest versions of Android.

  • Added Korean language support.

What's fixed?

  • Added missing translations for 'File downloaded'.

  • The Android Agent now reports the correct version in the Web Portal after an upgrade.

  • Fixed an issue where the account QR code had to be scanned twice.

Web Portal version 1.9.0 - 6th August 2025

What’s new?

  • The Windows 247connect Control can now be downloaded from the Microsoft Store.

  • You can now reset the Audit log filter to its default settings using the Reset button.

  • The Audit log now records when an On-demand session is elevated.

  • Added a generic On-demand Agent download link that operators can share with end users.

  • The On-demand feature is now available in real-time when a licence is allocated.

  • Added a form to submit a request for manufacturer support for your Android devices.

What’s fixed?

  • Resolved an issue where the Web Portal would not load correctly after a version update.

  • Fixed untranslated strings in Audit log details.

  • Resolved an issue where all settings appeared as updated in the Audit log when only one had changed.

  • Updated the QR code instructions on the Android Agent installers page.

  • Resolved an issue that prevented user registration for Microsoft accounts containing Hebrew characters.

  • Improved the user interface for the Status pill indicator when the browser is reduced in size.

  • Fixed an issue where OS icon indicators were missing from Device group settings.

  • Resolved an issue where a feature would not launch when opened a second time from the three-dot side menu.

  • Improved the device registration process to prevent duplicate Managed Agents.

  • Resolved missing translations for the Action drop-down in the Audit log.

Windows Control and Agents: 1.01.12.235 - 29th July 2025

What’s new?

  • Improved re-connection to the On-demand Agent after a network loss.

  • The Control now shows features as greyed out if permissions or Device group settings block access.

  • Ctrl + Alt + Del is now only available once an On-demand session is elevated.

  • Improved re-connections when elevating the On-demand Agent.

  • Added the ability to reduce the size of the On-demand Agent user interface (window).

  • Added the ability to show/hide the Agent user interface (window) on connection.

  • Added the ability to run a one-to-one PowerShell session to Windows Agents.

  • Added the ability to run a remote Registry Editor session to Windows Agents.

  • Added the ability to launch a remote Task Manager session to Windows Agents.

  • Can now elevate the On-demand Agent from a File Transfer window.

What’s fixed?

  • Fixed an issue where the Agent was stuck in a registering state.

  • Resolved incorrect translations in Spanish.

  • Resolved a port conflict if the 247connect Agent is running on the same machine as a NetSupport Gateway, on port 3085.

  • Fixed an issue where blank screen was incorrectly shown as a feature for an On-demand Agent, when in a full screen View session.

  • Resolved an issue that left the Managed Agent user interface open at end point devices.

  • Reduced the size of the session code entry box so the session code is visible from the browser window behind it.

  • Fixed an On-demand Agent crash when elevating using a Microsoft account.

  • Fixed issue where the Control timer was reset to zero when an Agent briefly lost connection.

  • Fixed an issue where, at 150% DPI, full screen view would not display the Agent's display in full.

  • Fixed an issue where the Agent user interface reported missing the account ID when set via GPO.

  • Update the French translation for blank.

  • Addressed a denial-of-service (DoS) attack in the Agent code.

Web Portal version 1.8.0 - 16th July 2025

What’s new?

  • Audit log now includes an "Object" column to provide more detail to users.

  • Product feedback can be disabled per account by a NetSupport administrator.

  • You can now customise the on-demand invite expiry time (in hours).

  • On-demand sessions screen now updates the on-demand Agent status on the fly.

  • Real-time updates: users are logged out of the Web Portal if the account is placed on hold.

  • Real-time updates: In-session page updates when devices are connected or disconnected.

  • Real-time updates: Managed Agent status now changes in real-time.

  • Real-time updates: On-demand Agent status now updates in real-time.

  • Real-time updates: the user list now updates when an invitation is accepted.

  • Real-time updates: User is updated when an on-demand licence is unassigned.

What’s fixed?

  • Fixed an issue where searched for managed devices did not respect their device group settings.

  • Added validation for user invitation when using SSO, if the SSO contains incomplete details.

  • Fixed an issue where Unassigned reported as -1 when a device was deleted from the account.

  • Resolved an issue where the Web Portal would not load correctly after a version update.

  • Role assignments are now removed when a device group is deleted.

  • Fixed an issue where breadcrumbs would flash when navigating around the Web Portal.

  • Buttons on the sign-up and login pages now display correctly when the browser is zoomed in or out.

  • Resolved an issue that allowed the editing of user details without the correct permissions.

  • Fixed an overlay issue in the Audit log where column titles overlaid the page content.

  • Increased click area on the Unassigned button in the Move device dialog.

  • Resolved a truncation issue on the Register with buttons when the language is set to German.

  • Fixed an issue where favourites were incorrectly blocked by permissions.

  • Fixed an issue where the product tour was not loading correctly. It now only appears for Global Administrators.

Web Portal version 1.7.0 - 1st July 2025

What's new?

  • You can now connect to and manage Android devices using the new Android Managed Agent for 247connect.

What's fixed?

  • Information banners for expired and suspended accounts are now displayed in the Web Portal.

  • Devices moved into Unassigned are now automatically removed from Favourites.

  • Telephone is no longer a mandatory field when editing user details.

  • Fixed an issue where breadcrumbs were underlined on the Billing page.

Android Agent version 1.00.0001 - 1st July 2025

  • View (see the device screen in real time).

  • File transfer.

  • Chat.

  • Message.

Web Portal version 1.6.0 - 17th June 2025

What's new?

  • Partner code and details now appear in the Web Portal.

  • Added the Microsoft badge to the Device group settings page to reflect which settings the Agent supports.

What's fixed?

  • Updated the text colour for role descriptions to improve accessibility.

  • Moved the account-level permission hint to the top of the Add role page.

  • Moved the Managed devices Operator permissions to a separate tab when creating a role.

  • The Custom Operator display name field now appears below the Operator display name option rather than above it.

Web Portal version 1.5.0 - 3rd June 2025

What's new?

  • You can now use Google SSO to create or sign in to 247connect.

  • Exported PDFs now include the 247connect logo.

  • You can re-invite users who were previously invited.

  • Quick action buttons to connect to machines are now available in the search results.

  • Right-click quick action options are available for Managed Agents in the Web Portal.

  • Changes to the friendly name now appear without needing to refresh the page.

  • Multi-select is now available in the Web Portal for Managed Agents, Users and Roles.

  • A new product tour has been introduced.

What's fixed?

  • Fixed a missing translation for 'Remote control session' in the audit log.

  • Corrected the Spanish translation for 'On-demand'.

  • Improved the layout of the On-demand Agent download page to prevent overlapping text and buttons.

  • Fixed an issue where newly invited users were being automatically assigned an On-demand Operator licence.

  • Resolved an issue where action buttons became truncated with smaller resolutions.

  • Fixed an issue where duplicate accounts could be created.

  • Improved exported PDFs to exclude empty or action button columns.