What's new

Check out the latest features and enhancements recently added to 247connect.

Web Portal version 1.21.0 - 8th September 2026

What’s new:

  • Added an Agent version column to the device group view so that users can see the Agent version for each device.

  • Renamed 'Username' to 'Last known username' throughout 247connect.

  • If a friendly name is set, it is now displayed as the primary name in the Device name column with the machine name below it.

  • Added the Salesforce logo to on-demand sessions created through the Salesforce integration.

  • The Unassigned devices list now includes the last known username to help users assign devices to the correct device group.

  • Added a Reports feature with some pre-defined reports.

  • Added an Unavailable Devices report that shows unavailable devices in the account. A filter enables users to specify how many days a device must have been unavailable to be included in the report.

  • Added an Outdated Agents report that shows managed devices that are not running the latest Agent version.

  • Updated underlying backend technologies to improve performance, security and scalability.

  • Updated the Delete icon to improve the contrast between red and grey bin icons.

What’s fixed:

  • Resolved an issue where an incorrect date format prevented an on-demand user licence from being unassigned.

  • Resolved an issue where the On-demand Agent download page sometimes needed to be refreshed when first loaded.

  • Resolved an issue where some translations were not updated during a Web Portal upgrade.

  • Fixed an issue that prevented account registration after the 1.20.0 update.

  • Fixed broken subject text in the user invite email.

  • Resolved an issue where creating a device group at the top level caused other device groups to be hidden in the UI.

  • Resolved an issue where selecting the device group settings icon from the list of device groups did not load the Settings page.

  • Fixed an issue where creating a device group caused the side menu to refresh and open or collapse.

  • Fixed an issue where deleting a device group caused the side menu to open or collapse.

Web Portal version 1.20.0 - 4th August 2026

What’s new:

  • You can now set a custom date range when filtering the audit log.

  • Added a Salesforce integration, allowing users to create 247connect on-demand sessions from Salesforce cases.

  • To improve usability, managed devices are now displayed in the main view only and no longer in the side menu.

  • Updated backend underlying technologies to improve performance, security and scalability.

  • Updated frontend underlying technologies to improve performance, security and scalability.

  • Added a platform support icon next to the Remote session idle timeout setting.

  • Added the ability to sort the Status column by status and last seen date/time.

  • Improved the security of our email templates.

What’s fixed:

  • Fixed an issue where updating a user’s phone number inserted an incorrect audit log entry.

  • Fixed a layout issue on the Device group settings page.

  • Clicking Refresh on the Unassigned page now updates the side menu badge number.

  • Fixed an issue where the Unassigned side menu counter and the Unassigned page were out of sync if a new device joined the account.

  • Fixed an issue where columns were not sorting correctly on the Device group pages.

  • Resolved an issue where the right-click menu on the Device details page was not aligned with the selected device.

  • Resolved an issue with the account confirmation email being misaligned.

  • Fixed an issue where authentication method icons were misaligned on the Profile page.

  • Audit log entries for the privacy policy now display the correct version in the New value field.

Web Portal version 1.19.0 - 7th July 2026

What’s new:

  • You can now choose the inactivity disconnect time for Controls when viewing devices.

  • Added integration with HaloITSM. Users can now launch 247connect on-demand sessions from within HaloITSM.

  • Account Global Administrators will now receive an email when a new Terms of Service is added.

  • Account Global Administrators will now receive an email when a new Privacy Policy is added.

  • Redesigned the Settings page with a tree-structured menu.

  • Updated the backend underlying technologies to improve performance, security and scalability.

  • Removed the real-time Unassigned device counter to improve performance when adding large numbers of devices to the Web Portal. A Refresh button has been added to manually update the counter, which also updates when the page is refreshed.

What’s fixed:

  • Resolved an issue where a user could not have the Global Administrator role removed if other remaining administrators were assigned the role via a user group.

  • Fixed an issue where the assignments of on-demand licences to users were not showing in the Audit log.

  • Items missing from the History tabs have now been added, including Refresh, column settings and export.

  • Addressed the inconsistent use of hyphens in the Audit log for on-demand licence changes.

  • Resolved an error when selecting the User role assignments tab.

  • Fixed an issue where a deleted user was not removed from any user groups to which they belonged.

  • Corrected the misspelling of Favourites in the side menu when the Web Portal was set to UK English.

Android Agent version 1.20.0000 - 1st July 2026

What's new:

  • Added the ability to remote control the Android Agent using the built-in accessibility permissions of the operating system.

  • Added feedback to the Android Agent when connecting to an account that no longer exists.

  • Removed references to 'operator' and replaced with 'user'.

  • Updated the Android Agent to support the latest Android SDK and Adaptive UI.

What's fixed:

  • Fixed an issue where the first file transferred to the Android Agent was not showing in the user interface.

  • Resolved an issue where incorrect notifications remained visible after the Agent had been connected to.

  • Fixed an issue where, when using the macOS Control to Android Agents, the View window opened in a small size. It now fits the screen.

Web Portal version 1.18.0 - 9th June 2026

What’s new:

  • Updated the wording of the account deletion email.

  • Added history at the individual user level.

  • Updated and simplified the role assignment process, allowing roles to be updated at an individual level.

  • Updated the underlying backend technologies to improve performance, security and scalability.

  • Updated the user details role assignment wizard by moving it to its own dialog and streamlining the steps.

  • Updated the user group role assignment wizard by moving it to its own dialog and streamlining the steps.

  • Updated the device group role assignment wizard by moving it to its own dialog and streamlining the steps.

What’s fixed:

  • Account authentication icons are now all the same size.

  • Fixed an issue where the last seen date and time were cut off slightly.

  • Fixed a missing translation in the Audit log for 'on-demand licences updated'.

Windows Managed Agents: 1.04.10.336 - 2nd June 2026

What’s fixed:

  • Resolved an issue where the .MSI installer was not picking up the appended AccountID.

macOS Control 1.00.0001 - 1st June 2026

What’s fixed:

  • Updated the macOS SDK to the latest supported version to improve app stability, performance and compatibility with newer macOS devices and system features.

  • Resolved an application lock-up when performing longer remote-control sessions.

iOS Control 1.00.0001 - 1st June 2026

What’s fixed:

  • Updated the iOS SDK to the latest supported version to improve app stability, performance and compatibility with newer iOS devices and system features.

  • Resolved an application lock-up when performing longer remote-control sessions.

macOS Control 1.00.0000

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Web Portal version 1.17.1 - 18th May 2026

What's fixed

  • Resolved an issue where text inside confirmation dialogs was cut off and not displayed in full.

  • Fixed an issue where the action buttons to perform a view, message or chat were not displayed if viewing the Web Portal in the Safari browser.

  • Resolved an issue where description text for roles, permissions and settings was truncated across the Web Portal.

Web Portal version 1.17.0 - 6th May 2026

What’s new:

  • Search results now indicate whether managed devices are available or unavailable.

  • An icon has been added next to on-demand sessions to show whether the session was created within 247connect or via a third-party integration.

  • You can now validate the ServiceNow integration settings.

  • The search feature now shows device type icons and device group colour indicators. Action buttons are also enabled or disabled depending on device availability.

  • Offline devices now display a last seen date and time in search results and on the device details page.

  • Backend technologies have been updated to improve performance, security and scalability.

  • The search feature has been updated with an improved layout, including device enclosure type icons, last seen timestamps and online/offline icons, with a wider results view for better visibility.

What’s fixed:

  • Fixed an issue where expired accounts were still accessible.

  • Resolved an issue where the expired account banner was not displayed in the correct Web Portal language.

  • Fixed an issue where users with the Access installers permission could not see them in the Web Portal.

  • Fixed an issue that prevented bulk deletion of devices from the unassigned device group.

  • Users with the Manage billing details permission can now see the Licence history tab, even without audit log permissions.

  • Users with access to devices can now see the Device history tab, even without audit log permissions.

  • Users with access to user groups can now see the User group history tab without needing audit log permissions.

  • Fixed the sorting order of on-demand sessions.

  • Fixed an issue where the device group colour picker appeared behind the Edit device group dialog.

  • Fixed the sorting order on the Favourites page.

  • Fixed an issue where the Web Portal failed to load for expired accounts still within the 30-day deletion period.

  • Corrected a tooltip for the ServiceNow integration.

  • Fixed an issue where the user profile badge letters were not always being capitalised.

  • Fixed an issue where the logged-in user appeared in search results for an unavailable device.

  • Fixed an issue where ServiceNow integration settings could not be removed.

Web Portal version 1.16.1 - 20th April 2026

What's new

  • The 247connect iOS Control is now available from the Installers tab in the Web Portal and can be downloaded from the Apple App store.

Web Portal version 1.16.0 - 15th April 2026

What’s new:

  • Added integration with ServiceNow. Users can now launch 247connect on-demand sessions from within ServiceNow and post session start and end updates to work notes.

  • Updated frontend underlying technologies to improve performance, security and scalability.

  • Updated backend underlying technologies to improve performance, security and scalability.

  • Updated the privacy policy URL to point to the correct page on the website.

  • A logo or icon is now displayed next to on-demand sessions created through a third-party integration.

  • Added Session details and Session history tabs to the on-demand session page.

What’s fixed:

  • Fixed an issue where the Web Portal did not correctly highlight the selected entry in the Audit log.

  • Improved the message shown when users try to unassign an on-demand user licence during the lock period.

  • Fixed an issue where a role assignment could be removed from a user group instead of a user.

  • Removed an incorrect operator reference from settings.

  • Resolved an issue where the Buy now button did not display for expired trial accounts.

  • Resolved a missing translation in the Audit log for on-demand session elevation.

Windows Control and Agent version 1.04.9.335 - 8th April 2026

What’s new:

  • Added Android controls to the View window when the Android Agent has remote control capabilities.

What’s fixed:

  • Removed redundant text from the On-demand Agent unpacking dialog.

  • Prevented the Managed Agent user interface from opening when a network change is detected.

  • Removed references to 'operator' for the On-demand Agent.

  • Removed references to 'operator' for the Managed Agent.

  • Updated the Control to remove any references to 'operator'.

  • Resolved an issue where the Managed Agent user interface remained open if logged in as part of the remote session.

  • Improved the Agent's ability to connect to the best Gateway available.

  • Fixed an issue where file transfer was incorrectly available for the macOS Agent running on macOS Tahoe.

  • Resolved an issue where the Control would automatically reconnect after the Agent disconnects.

  • Fixed an issue where the username variable did not work correctly after editing the blank screen message in Settings.

  • Updated the Control status bar to show the logged-in end user's name.

  • Removed the requirement for VBScript for the 247connect installers.

Web Portal version 1.15.0 - 3rd March 2026

What’s new:

  • Added Apple single sign-on for account creation and login.

  • Updated the terms of service.

  • Introduced a confirmation email when an account is deleted.

  • Updated the Audit log filters to better reflect the number of selected items from the list.

  • Added a Last 12 months option to the Audit log date filter.

  • Created a 247connect community on Reddit.

  • Updated the custom blank screen message to reflect the username.

What’s fixed:

  • The Global Administrator icon now displays correctly on the Users page when the role is assigned to a user group.

  • Resolved an issue where the option to Buy now was shown for users without sufficient permissions.

  • Fixed missing EN-US translations in the Audit log.

  • Resolved an account creation failure when using the single sign-on options.

  • Resolved an issue where the side menu could disappear when a lot of Managed Agents join an account at the same time.

  • Fixed applied to correctly show the licence expiry date highlights, green, amber or red depending on the time remaining.

  • Resolved an issue where the User group option was not shown in the side menu, even with the right permissions.

  • Fixed a confirmation prompt being incorrectly displayed when leaving Account settings when no changes had been made.

Web Portal version 1.14.0 - 11th February 2026

What’s new:

  • 247connect now sends automated account expiry email warnings 60 and 30 days before expiry.

  • The side menu now remembers the open or closed state of Device groups between user login sessions.

  • You can now choose the language when sending an on-demand session email.

  • You can now choose the language when sending a user invite email.

  • Account expiration emails are now sent to all users with the Global Administrator role.

  • The product tour now includes User groups and Device assignment features.

  • Updated and simplified the descriptions on the Account permissions page.

  • Updated and simplified the descriptions on the Managed permissions page.

  • Updated and simplified the descriptions on the On-demand permissions page.

  • Updated text description on the Device assignment page.

  • Updated and simplified the text descriptions on the Account setting page.

  • Updated the text description on the Unassigned page.

  • Updated and simplified descriptions on the Device group settings page.

  • 247connect now uses a single expiry date instead of separate dates for Managed and On-demand licences.

  • Added a 247connect Gateway in Mexico to improve connection speeds for users in Central and South America.

  • Updated the tooltips on the Users page to reflect 'users' and not 'operators'.

  • The Microsoft Integration settings page now shows a Pending status if the integration is taking some time.

  • Updated and corrected some Korean translations in the Web Portal.

  • Added supported platform icons to the Account settings page.

  • Improved the Audit log by adding a search to each filter and a Select all checkbox.

  • Global Administrators or users with permission to manage legal agreements now have to accept changes to the terms of service when logging in, after a terms of service update has been issued.

  • Global Administrators or users with permission to manage legal agreements now have to accept changes to the privacy policy when logging in, after a privacy policy update has been issued.

What’s fixed:

  • Resolved an issue that prevented a user from creating on-demand sessions after being assigned an On-demand licence.

  • Resolved issues with the side menu behaviour when other users in the account were moving devices.

  • Fixed an issue where the In session page did not update when a session started or ended.

  • Fixed a bug that duplicated columns on the Managed Agent device details page.

  • Resolved an issue where the product tour did not always display in the correct Web Portal language.

  • Fixed the Reset option in the Audit log to revert to Select all and for items that occurred this week.

  • Resolved an issue that prevented the expiry dates on the dashboard from showing the correct colours based on the time remaining until expiry.

macOS Agent 1.00.0000 - 11th February 2026

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