Users

A user is someone with a 247connect account, they can be an administrator with access to the admin settings or an operator who can start remote control sessions with the devices they’re authorised to access.

View current users

  1. In the 247connect web portal, go to Account > Users in the side menu.

  2. A list of users appears in the display area.

    You can see:

    • Name.

    • Email address with an icon showing the login method (e.g. local or Microsoft).

    • User type. Indicates what type of user they are and if the user is assigned an On-demand Operator licence:

      Bidirectional arrowsOn-demand Operator.

      Icon depicting a computer and a mobile device. Managed device Operator.

      Icon of multiple users with a settings gear. Global Administrator.

    • Last login date and time.

    • Current status (Invited or Active).

    If you have the required permissions, you can edit and remove users using the icons in the Actions column (a Global Administrator can't be deleted).

Search for a user

  1. Click in the search bar and enter your search term.

  2. Matching users appear as you type.

  3. Click Close X symbol. to end the search.

Manage displayed columns

You can customise the table by selecting which columns to show and adjusting their order.

  1. Click Gear icon. at the top of the display area.

  2. In the Manage columns pane, you can:

    • Remove a column: Click X symbol. next to its name.

      Note: Locked columns (indicated with a padlock Closed padlock. icon) can't be removed.

    • Reorder columns: Drag and drop column names to rearrange them.

  3. Click Save.

Notes:

  • To reinstate a removed column, select it from the Add new column drop-down list.

  • To restore the default column layout, click Reset.

Export the Users table

You can export the table to a PDF or .CSV file.

  1. Click Three vertical dots. at the top right of the display area.

  2. Select Export to PDF or Export to CSV.

  3. The file is saved in your Downloads folder.

See also:

Add a user

Manage users

Assign a role to a user

Assign an On-demand Operator licence to a user