Manage individual user details

Manage the details of any user selected from the Users list. You can view and edit their personal information and assigned roles.

Open a user's details

  1. Go to Account > Users in the side menu.

  2. Click the required user from the list.

    The User page has four tabs:

    User details

    User page in the 247connect web portal showing the User details tab. Displays the user's name, email address, phone number and 2FA Enabled toggle, with an Edit button in the bottom-right corner. Tabs for User details, User settings, User role assignments and User history are visible at the top.

    Displays the user's name, email address, contact details and shows if two-factor authentication (2FA) is enabled. (If you have the required permissions, you can disable 2FA for the user here.) Click Edit to update their details.

    User settings (coming soon)

    User role assignments

    User role assignments screen showing roles with icons for direct or group assignment and delete options.

    Shows the roles assigned to the user and the device groups where those roles apply.

    To create a new role assignment, click New role assignment. To edit a role assignment, click the role assignment and update the associated device groups. Remove a role by clicking the Delete Red trash can. icon. To delete a user group role assignment, click the Go to user group Blue square with an arrow pointing up and to the right. icon.

    The role icon indicates how the role is assigned:

    Single person icon.[Single person icon] The role is assigned by user.
    Multiple person icon.[Multiple person icon] The role is assigned via a user group.

    User history

    User history tab showing recent user activity, including login events and 2FA changes, with details of the user, actioned by user, and date.

    Displays a chronological record of activity and changes for the selected user.

See also:

Users

Setting up two-factor authentication (2FA)