Install the Android Managed Agent

247connect provides an Android Managed Agent that enables you to connect and interact with your Android devices.

If you use Microsoft Intune or the Google Admin Console to manage your devices centrally, see the following topics:

System requirements

  • Android 12 or above.

Note: To enable full remote control, the Android Agent needs a separate utilities package that's signed by the device manufacturer. If your device isn't currently supported, you can submit a request. Go to Account > Installers > Managed Agent installers > Android. Then, click Request manufacturer support and enter your device details.

Download the Android Managed Agent app

  1. On the Android device, download the 247connect Agent app from the Google Play store.

  2. Tap Install to download and install the app.

Link the device to 247connect

  1. In the 247connect Web Portal, go to Account > Installers from the side menu.

  2. Select the Managed Agent installers tab.

  3. Choose Android.

    247connect Installers page with the Android managed agent selected, showing system requirements, installation guides, and a Google Play download option.

    The Managed Agent app needs your account ID to link the device to the correct account. You can copy this by clicking the copy icon.

  4. Open the 247connect Agent app on the device.

    247connect Agent app screen prompting the user to enter a device name and account ID, with options to scan a QR code or tap Done to proceed.

  5. By default, the Device name field uses the device's existing name, but you can change it (this name appears in the 247connect Web Portal).

  6. Enter the account ID manually or tap the Scan QR code White QR code scan icon on a blue circular background. icon to scan the QR code from the Installers page.

  7. Tap Done.

  8. A screen appears asking you to agree to the 247connect Agent sending notifications to your device.

  9. Tap Allow.

  10. A share screen prompt appears. Tap Share screen.

    System dialog asking to share the entire screen with 247connect Agent, with Cancel and Share screen options.

    Note: To provide full accessibility when you remote control an Android device, you must enable accessibility permissions for the 247connect Agent. An Accessibility Settings prompt appears the first time you open the app. Tap Go to Settings to enable the permission. See Enable accessibility for the Android Managed Agent.

  11. The device now appears in the 247connect Web Portal.

Note: When you install Managed Agents, they appear in the Unassigned device group in the 247connect Web Portal. Go to Managed > Unassigned in the side menu. You can now move them to the required device group. Once assigned to a device group, they are licensed and you can connect and interact with them.

See also:

Deploy the Android Managed Agent using Microsoft Intune

Deploy the Android Managed Agent using the Google Admin Console

Enable accessibility for the Android Managed Agent

Android Managed Agent app