Android Managed Agent app

The 247connect Android Agent app enables operators to monitor and support managed Android devices using 247connect. Designed for managed environments, the app integrates seamlessly with Microsoft Intune and the Google Admin Console.

You can download the 247connect Agent app from the Google Play Store.

System requirements

Android 12 or above.

Features

View
File transfer
Chat
Message

Note: 247connect can currently view the screen of Android Managed Agents. Full remote control requires support from the device manufacturers. We're actively working to extend this capability. You can help us by contacting your device manufacturer and requesting compatibility with 247connect.

247connect Agent app overview

When you open the 247connect Agent app, you'll see an information screen showing your device details and if an operator is connected, the operator's name.

If user acknowledgement is enabled, a prompt appears asking you to confirm the connection before an operator can connect.

Note: An administrator with the appropriate permissions can enable user acknowledgement in the Device group settings.

The top of the app turns green when an operator is connected.

247connect Agent app screen showing device and connection details. The top bar is green, indicating an active operator connection. Information displayed includes device name, organisation, account ID (partially redacted), app version, connected operator name and IP address. Icons for files, chat and messages appear along the top.

File transfer

When you receive files from an operator, a badge appears on the Files tab showing the number of files.

247connect Agent app showing the Files tab with multiple transferred files, including images and PDFs. The top bar is green with icons for sharing, refresh and view options. A badge on the Files icon indicates 10 files. File actions at the bottom include View, Rename, Download, Delete, Select All and Deselect.

Tap the Icons icon to switch between icon, list or thumbnails.
Tap a file to view, rename, download or delete it.
To select multiple files, tap them individually or to select all files, tap Select All.

Note: You can only download or delete multiple files.
To share a file, tap the Share icon and choose a sharing method.

Chat

When an operator starts a chat session, the 247connect Agent app automatically switches to the Chat tab. You'll see the operator's name and any messages.

247connect Agent app showing an active chat session between a user and an operator, with a keyboard and message input field visible.

To send a message, type your message in the message pane and tap Send.
To end the chat, tap the End chat icon.

Note: If an operator is connected to your device, you can start a chat by tapping Create Chat in the Chat tab.

Message

When you receive a message from an operator, a badge appears on the Message tab showing the number of new messages.

247connect Agent app showing a message from an operator asking the user to restart their device, with options to delete the message or delete all.

Tap the Message tab to read your messages.
To delete a message, tap the Close icon.
To delete all messages, tap the Delete All icon.