Web portal user interface

The 247connect web portal is where you'll find everything you need for setting up and using 247connect.

Notes:

  • The features available to you depend on your assigned role and permissions.

  • Your web portal session times out after 15 minutes of inactivity. A message appears after 13 minutes and you have 2 minutes to respond before being logged out automatically.

247connect dashboard showing account and licence details. The side menu highlights Dashboard. The main panel shows a welcome message, links to setup tasks, Managed Agent and On-demand Operator licence stats, and tiles for Getting Started, Manage Your Account, Product Feedback, Information Hub, and What's New.

Customise the interface

By default, 247connect matches your system theme. To change it:

  1. Click the Theme Circle half blue and half white.icon in the top menu.

  2. Select System, Dark or Light mode.

Note: The icon changes depending on the current theme.

To change the interface language

  1. Click the GlobeGlobe. icon in the top menu.

  2. Select your preferred language.

Languages supported: English (UK and US), German, Spanish, French and Italian.

Web portal layout

The 247connect web portal includes the following sections:

Side menu

Provides access to the main 247connect features. The options available depend on your role. You can resize the menu if needed.

Side menu with highlighted Dashboard. Menu sections include Account (Installers, Users, Roles, Billing, Settings), Audit log, On-demand (with a Create button), and Managed (Unassigned, Favourites, In session and expandable folders for Germany, Japan, UK, and USA).

Breadcrumbs

Managed/In session

Shows your current location within the interface.

Search bar

Use the search bar to find devices, device groups, roles and users. Enter your search terms and click Search Search. A list of matching items appears as you type. Use the checkboxes to filter results (all filters are on by default). Clicking on a result takes you to that page. Click Close X symbol. to end the search.

Search bar showing search results.

Top menu

From here, you can:

  • Send feedback to us.

  • Switch the user interface language.

  • Switch the theme.

  • Access the Information Hub.

  • Access your profile.

Display area

Shows the content related to the selected side menu option.

Web Portal showing a selected device in the display area. The Device details tab is selected, showing a system summary with information such as device name, manufacturer (Microsoft), device type (Desktop), asset ID, status (Available), operating system (Windows 10 Pro x64), IP address, username (netsupport), agent app version and last updated timestamp. Expandable sections for CPU, BIOS, Memory, Storage, Network adapters and Display adapters are listed. Buttons at the top include View, File transfer, Chat, and Message.

Toolbar

Toolbar with four blue action buttons: View, File transfer, Chat and Message, each with a corresponding icon. A vertical ellipsis menu icon appears on the far right.

The toolbar appears when you select a managed or on-demand device. Here, you can access the remote control features, end an on-demand session and click Three vertical dots. to manage the device.

Note: You must have the Control component installed to use these features.