Web Portal user interface

The 247connect Web Portal is where you'll find everything you need for setting up and using 247connect.

Notes:

  • The features available to you depend on your assigned role and permissions.

  • Your Web Portal session times out after 15 minutes of inactivity. A message appears after 13 minutes and you have 2 minutes to respond before being logged out automatically.

247connect dashboard showing account and licence details. The side menu highlights Dashboard. The main panel shows a welcome message, links to setup tasks, Managed and On-demand licence stats, and tiles for Getting Started, Manage Your Account, Product Feedback, Information Hub, and What's New.

Customise the interface

By default, 247connect matches to your system theme. To change it:

  1. Click the Theme Circle half blue and half white.icon in the top menu.

  2. Select System, Dark or Light mode.

Note: The icon changes depending on the current theme.

To change the interface language

  1. Click the GlobeGlobe. icon in the top menu.

  2. Select your preferred language.

Languages supported: English (UK and US), German, Spanish, French, Italian and Korean.

Web Portal layout

The 247connect Web Portal includes the following sections:

Side menu

Provides access to the main 247connect features. The options available depend on your role. You can resize the menu if needed.

Side menu with highlighted Dashboard. Menu sections include Account (Installers, Users, User groups, Roles, Device assignment, Billing, Settings), Audit log, On-demand (with a Create button), and Managed (Unassigned, Favourites, In session and expandable folders for Germany, Japan, UK, and USA).

Breadcrumbs

Managed/In session

Shows your current location within the interface.

Search

Use the search field at the top of the page to find devices, device groups, roles, users and user groups. Start typing to display matching results.

Search panel showing results for “sup”, with devices, device groups, roles, users, and user groups listed, and filter options displayed on the right.

Results are grouped by category. Use the checkboxes on the right to filter what is shown. All categories are selected by default. Click the Filter A simple grey icon showing three horizontal lines with a diagonal slash across them. icon to show or hide the filter options.

Device entries include a status icon that indicates the current state:

  • Blue indicates the device is available

  • Grey indicates the device is unavailable

Icons to action remote tasks are displayed only when the device is online.

Selecting a result takes you to that page. Click Close X symbol. to end the search.

Top menu

From here, you can:

  • Access the product tour (only available for Global Administrators).

  • Send feedback to us.

  • Switch the user interface language.

  • Switch the theme.

  • Access the Information Hub and our contact details.

  • Access your profile.

Display area

Shows the content related to the selected side menu option.

Web Portal showing a selected device in the display area. The Device details tab is selected, showing a system summary with information such as device name, manufacturer (Microsoft), device type (Desktop), asset ID, status (Available), operating system (Windows 10 Pro x64), IP address, username (netsupport), agent app version and last updated timestamp. Expandable sections for CPU, BIOS, Memory, Storage, Network adapters and Display adapters are listed. Buttons at the top include View, File transfer, Chat, and Message.

Toolbar

Toolbar with five blue action buttons: View, File transfer, Chat, Message and Tools, each with a corresponding icon. A vertical ellipsis menu icon appears on the far right.

The toolbar appears when you select a managed or on-demand device. It gives you access to remote control features and support tools. You can also end an on-demand session or click the three dots iconThree vertical dots. to manage the device.

Notes:

  • You must have the Control component installed to use these features.

  • The features available in the toolbar depend on the platform the Agent is running (Windows, Android or macOS).