Billing

This is where you'll find a summary of your 247connect licence information, including available licences, expiry dates and licence history. If you have the required permissions, you can also set the default contact for your account.

In the 247connect web portal, go to Account > Billing in the side menu.

Billing page of 247connect showing account, licence and primary contact. Sidebar shows Account > Billing is selected.

Licence details tab

This tab shows your account details, licence information and the primary contact.

Account information

Account name: This is the name of your organisation, entered during account setup.
Serial number: Your unique licence ID.
Account type: Indicates if your account is a Trial, Active or Expired account.
Data residency region: Indicates which of our servers you are using to store your data: EE/EEA (Germany West Central), United Kingdom (UK South) or United States (US East).

Licence information

View the status of your Managed Agent and On-demand Operator licences:

Total Managed Agent licences: Number of Managed Agent licences assigned to your account.
Available Managed Agent licences: Number of available Managed Agent licences.
Managed Agent expiry date: When your Managed Agent licences expire.
Total On-demand Operator licences: Number of On-demand Operator licences issued.
Available On-demand Operator licences: Number of On-demand Operator licences still available.
On-demand Operator expiry date: When your On-demand Operator licences expire.

To buy more licences, click Need more licences?

Note: If you're using a trial account, a Buy now button appears at the top of the web portal, enabling you to purchase 247connect licences.

Primary contact

The primary contact is the main point of contact for your 247connect account. This person may receive important account notifications, renewal reminders and communication regarding billing.

Default contact: Use the drop-down list to select a user.
Name: Displays the full name of the selected contact.
Email: Shows the contact’s email address.
Phone: Displays the contact’s phone number.

Licence history tab

This tab shows a log of all licence-related changes.

247connect Billing page showing the Licence history tab. A table lists four actions by the Admin Team, including updates to licence expiry dates and an increase in managed device licences. A Need more licences? button appears in the top right.