Licensing

247connect offers two types of licences to support both on-demand sessions and managed devices.

Managed Agent licences

Managed Agent licences are designed for devices that require continuous remote access under a subscription model.

  • Each managed device requires one licence.

  • Licences include an expiry date and are subject to a 1 device per licence policy.

  • A 10% buffer is included, allowing some flexibility in licence allocation.

When you install a Managed Agent on a device, it initially appears in the Unassigned device group. To activate the licence:

  • Move the device to a device group.

  • Once licensed, a device cannot be returned to the Unassigned group for 90 days.

Example:

If you purchase 10 managed licences, you can assign them to 10 specific devices.

On-demand Operator licences

On-demand Operator licences are designed for ad-hoc remote control sessions and are assigned to operators instead of devices.

  • Each On-demand Operator can sign in to the web portal from one location at a time.

  • An On-demand Operator can run up to 5 concurrent on-demand sessions.

  • When you assign an On-demand Operator licence to a user, it is locked for 90 days. During this period, it cannot be reassigned or unassigned.

Purchase licences

If you're using a trial account, a Buy now button appears at the top of the web portal.

To purchase licences:

  1. Click Buy now.

  2. You’ll be redirected to a secure third-party site powered by Paddle.

  3. Choose the number of On-demand Operator or Managed Agent licences you need.

  4. Complete your purchase using a credit card.

  5. Once your purchase is confirmed, the licences are added to your account automatically.

Note: You’ll need a valid credit card to complete the transaction. If you require invoicing or custom pricing, please contact us.

Manage licences

If you have the required permissions, you can view and manage licences in the 247connect web portal (an overview of used and available licences is shown in the dashboard).

  1. In the 247connect web portal, go to Account > Billing in the side menu.

  2. View the number of Managed Agent and On-demand Operator licences used and available.

  3. Check the expiry dates for each licence type.

  4. Click Need more licences? if you need additional licences.

See also:

Billing

Assign an On-demand Operator licence to a user