View

Applies to: macOS Control

With 247connect, you can easily access and monitor your end users using the View feature.

Start a View session

For managed devices

Go to Managed in the side menu.
Select the device from a device group.

Note: You can quickly access the remote features by hovering over a device in the side menu, clicking the three dots icon

and choosing a feature from the list.

For on-demand sessions

Go to On-demand in the side menu.
Select the required session.

Click View in the toolbar.

When you open the Web Portal in Safari, a prompt appears asking you to allow the 247connect macOS Control to open. Click Allow to continue.

By default, connecting to an On-demand Agent requires end-user approval. You can also enable end-user acknowledgement for Managed Agents in Device group settings. While waiting, you'll see a Connecting screen. Click Cancel to stop the request.

The View window

247connect window showing an Agent’s desktop. The remote screen displays a Windows desktop with a pier and beach wallpaper, Recycle Bin and Microsoft Edge icons, and the Windows taskbar at the bottom. The 247connect toolbar is visible at the top with options for viewing and interacting with the Agent’s screen.

From the View window toolbar, you can:

Send Ctrl+Alt+Delete.

Blank the end user's screen (Windows Managed Agents only).
Choose which monitor to view if the end user is using multiple monitors.
Take a screenshot of the end user's screen.
Start a chat with the end user.
Send a message to the end user.
See the device name.
Stop viewing the end user.
Access the About information and the Information Hub.

Blank the screen

Blank the screen during a View session to prevent end users from seeing any activity while you work. By default, a message appears on their screen stating that a 247connect user is active. You can customise this message in the Account settings.

Note: This feature is only available for Windows Managed Agents.

Click the Blank icon in the View window toolbar.
To reinstate the screen, click the Blank icon again.

Capture the screen

Click the Screenshot icon in the View window toolbar.
The end user's screen is captured and saved automatically as a .png file in the 247connect Screenshots folder inside your Pictures folder.

Note: An indicator appears on the Screenshot icon, showing the number of screenshots taken (up to nine).
Click the Drop-down icon to open the folder where the screenshots are stored.