Profile

From here, you can view and update your personal account details, set up two-factor authentication (2FA), change your password, request that your account be deleted and log out of 247connect.

Notes:

  • Local users can edit their profiles provided the Enable self-service user profile updates is enabled in Settings. If it's not enabled, a user with the right permissions can update your details in Account > Users.

  • A user with the required permissions can view and edit other users from the Users page. This includes managing user details and role assignments.

Access your profile

  1. Click the ProfileBlue user profile icon with a circular outline and a person silhouette inside. icon in the top menu.

  2. Select the Profile tab.

    Profile screen showing user details for Emma Wright. The user’s initials (EW) appear in a blue circle on the left. The panel displays first name, last name, email address, phone number, and 2FA Enabled. Action buttons at the bottom allow the user to Set up 2FA, Change password, Delete user account or Log out.

    Your profile screen shows:

    • Your registered name.

    • Your linked email address.

    • Your contact number.

    • Your 2FA status (this only appears for local users).

    You can turn 2FA on or off using the toggle. When you enable 2FA, you must complete the setup.

Notes:

  • To set up 2FA for your local user account, follow the steps in Setting up two-factor authentication.

  • If you turn off 2FA and it's required for local accounts, you will be prompted to set it up again the next time you sign in.

Edit your details

  1. Click the EditOrange pencil in a square.icon.

  2. Make the required changes.

  3. Click Save.

Change your password

  1. Click Change password.

  2. On the Forgotten your password page, enter your email address and click Reset Password.

  3. Open the password reset email and click the link.

  4. On the Reset password page, enter and confirm your new password.

  5. Click Set Password to save your changes.

Log out

  1. Click Log out.

  2. You are now signed out of 247connect.

Delete your account

If you want to delete your account, you can send a request to your Global Administrator.

  1. Click Delete user account.

  2. Click Yesto confirm.

  3. An email is sent to the Global Administrator requesting deletion of your user account.

See also:

Manage individual user details

Setting up two-factor authentication (2FA)