Manage account settings

You can configure key account-wide preferences, such as enabling local users to update their own profiles, requiring local users to use 2FA, setting invitation time limits, choosing how users' names appear during a remote session, applying custom logos at the Agent and integrating with Microsoft.

Note: These settings apply to the whole account.

Access account settings

In the 247connect Web Portal, go to Account > Settings in the side menu.
The settings page contains two tabs: User settings and Microsoft integration.

User settings

247connect account settings page showing options for blank screen message, custom logo, device group assignment, self-service profile updates, invite expiry, 2FA for local users and user display name settings, with Save and Cancel buttons at the bottom.

Blank screen message

Enter a custom message to display on the end user's screen when you blank it. By default, the message is: 247connect Agent - active {{User Name}}. To change it, type over the text. To revert to the default message, click the Reset to default Orange circular arrow. icon.

Custom logo

Customise the logo that appears at the Agent and in the Agent window with your own branding.

To upload a logo, click Edit and select Choose file.
To remove the logo, click Edit and then Delete.

Notes:

Logos must be in .jpg, .jpeg or .png format and no larger than 3MB.
The size of the custom logo in the Agent window is 312 x 79 pixels (approximately 4:1). 247connect resizes the logo to fit but does not change its aspect ratio.

Enable installer device group assignments

Set whether this account can use the installer parameters to automatically assign Managed Windows Agents to a device group during installation. For details on how to do this, see Assign Windows Managed Agents to a device group during installation.

Enable self-service user profile updates

Enable users with local accounts to update their own profile information, including their username.

On-demand invite expiry

Set how long an on-demand invitation stays active before it expires. By default, invitations expire after 2 hours. You can change this time, up to a maximum of 24 hours.

Require 2FA for local users

Improve the security of local users' accounts by requiring them to set up and use two-factor authentication (2FA).

User display name format

Choose how user names are shown to end users during remote control sessions:

First name and last name: Example, John Smith.
Email: Example j.smith@247connect.com.
Custom: Enter a custom name, such as Supported by Your Company Name. This applies to all sessions.

User display name

If you select Custom, enter the name you want end users to see.

Microsoft integration

Linking your Microsoft account enables 247connect to access the data needed to support rule-based device assignment.

247connect Microsoft integration settings showing that Microsoft integration is authenticated, the tenant ID is displayed, and buttons for Update consent, Remove, Cancel and Save are available.

Setup Microsoft integration

Click Setup to connect your Microsoft 365 account. You are prompted to sign in to your Microsoft Entra ID administrator account. Review the required permissions (see Microsoft Graph permissions for details).

After authentication, your tenant details are displayed. If additional permissions are added in the future, you can click Update Consent to approve them.

Note: It may take up to an hour for your organisation name and permissions to be retrieved from Microsoft. This delay is normal and depends on how quickly Microsoft returns the information.

Click Save.

Settings take effect immediately and apply to all remote control sessions.