Manage account settings

You can configure key account-wide preferences, such as enabling local users to update their own profiles, setting invitation time limits, choosing how Operator names appear during a remote session and applying custom logos at the Agent.

Access account settings

1. In the 247connect Web Portal, go to Account > Settings in the side menu.

Blank screen message

Enter a custom message to display on the Agent's screen when you blank it. By default, the message is: 247connect Agent - active {{Operator Name}}. To change it, type over the text. To revert to the default message, click the Reset to defaulticon.

Custom logo

Customise the logo that appears at the Agent and in the Agent window with your own branding.

• To upload a logo, click Edit and select Choose file.

• To remove the logo, click Edit and then Delete.

Enable installer device group assignments

Set whether this account can use the installer parameters to automatically assign Managed Windows Agents to a device group during installation. For details on how to do this, see Assign Windows Managed Agents to a device group during installation.

Enable self-service user profile updates

Enable users with local accounts to update their own profile information, including their username.

On-demand invite expiry

Set how long an on-demand invitation stays active before it expires. By default, invitations expire after 2 hours. You can change this time, up to a maximum of 24 hours.

Operator display name format

Choose how Operator names are shown to customers during remote control sessions:

• First name and last name: Example, John Smith.

• Email: Example j.smith@247connect.com.

• Custom: Enter a custom name, such as Supported by Your Company Name. This applies to all sessions.

Operator display name

If you select Custom, enter the name you want customers to see.

Click Save.

Settings take effect immediately and apply to all remote control sessions.