Users

A user is someone with a 247connect account; they can be an Administrator with access to the admin settings or a standard user who can start remote control sessions with the devices they’re authorised to access. Users can also be added to a user group, making it easier to assign the same roles to multiple users at once.

View current users

  1. In the 247connect Web Portal, go to Account > Users in the side menu.

  2. A list of users appears in the display area.

    247connect Users page under Account. Three users are listed in a table with columns for name, email, user type, last login, status and actions. The interface includes options to invite users, edit or delete entries and shows that three on-demand licences are available. The left sidebar includes navigation links such as Dashboard, Account, Audit log, On-demand and Managed.

    You can see:

    • Name.

    • Email address with an icon showing the login method (e.g. local, Microsoft or Google).

    • User type. Indicates what type of user they are and if the user is assigned an On-demand licence:

      Bidirectional arrowsOn-demand User.

      Icon depicting a computer and a mobile device. Managed User.

      Icon of multiple users with a settings gear. Global Administrator.

    • Last login date and time.

    • Current status (Invited or Active).

    If you have the required permissions, you can edit and remove users using the icons in the Actions column (a Global Administrator can't be deleted).

Note: Click a user to view and edit their user details, settings and assigned roles.

Search for a user

  1. Click in the search bar and enter your search term.

  2. Matching users appear as you type.

  3. Click Close X symbol. to end the search.

Manage displayed columns

You can customise the table by selecting which columns to show and adjusting their order.

  1. Click the settings Gear icon. icon at the top of the display area.

  2. In the Manage columns pane, you can:

    • Remove a column: Click the close X symbol. icon next to its name.

      Note: Locked columns (indicated with a padlock Closed padlock. icon) can't be removed.

    • Reorder columns: Drag and drop column names to rearrange them.

  3. Click Save.

Notes:

  • To reinstate a removed column, select it from the Add new column drop-down list.

  • To restore the default column layout, click Reset.

Export the Users table

You can export the table to a PDF or .CSV file.

  1. Click the three dots icon Three vertical dots. at the top right of the display area.

  2. Select Export to PDF or Export to CSV.

  3. The file is saved in your Downloads folder.

See also:

Add a user

Manage users

Manage individual user details

User groups

Assign a role to a user

Assign an On-demand licence to a user