Using the Control

The 247connect Control is the tool used to interact with Managed and On-demand Agents. It provides access to key remote support tools, enabling you to view the end user's screen, transfer files, chat, send messages, run remote commands and scripts, monitor system activity and edit the Windows registry.

Note: The 247connect Control component must be installed on the user's machine to use these features.

Available features:

  • View

    Remotely view the end user’s screen to assist with troubleshooting or provide support.

  • Transfer files

    Send or receive files between both devices during the session.

  • Chat

    Open a live chat window to communicate directly with the end user.

  • Send a message

    Send quick, one-way messages.

  • PowerShell

    Run remote commands and scripts directly on a Windows Agent.

  • Task Manager

    Monitor and manage running applications, processes, services and drivers on a Windows Agent.

  • Registry Editor

    Access and edit the registry on a Windows Agent.

See also:

Install the Windows Control