View an Agent's screen

With 247connect, you can easily access and monitor your Agents using the View feature.

Note: To enable full remote control, the Android Agent needs a separate utilities package that's signed by the device manufacturer. If your device isn't currently supported, you can submit a request. Go to Account > Installers > Managed Agent installers > Android, click Request manufacturer support and enter your device details.

Start a View session

For Managed Agents

  1. Go to Managed in the side menu.

  2. Select the device from a device group.

Note: You can quickly access the remote features by hovering over a device in the side menu, clicking the three dots icon Three vertical dots. and choosing a feature from the list.

For On-demand Agents

  1. Go to On-demand in the side menu.

  2. Select the required session.

Click View in the toolbar.

When prompted, click Open to launch the 247connect Control. To skip this step in the future, select Always allow portal.247connect.cloud to open links of this type in the associated app.

By default, connecting to an On-demand Agent requires user approval. You can also enable user acknowledgement for Managed Agents in Device group settings. While waiting, you'll see a Connecting screen. Click Cancel to stop the request.

The View window

View window displaying the desktop of the remote computer INVH612-W11-JN. The desktop background features a landscape of colourful, layered mountains. The toolbar at the top of the window includes options like Elevate, Ctrl+Alt+Del, Clipboard, Screenshot, File Transfer, Chat and Message. A session timer shows 00:40 elapsed. At the bottom right, a session panel indicates the session is active, the operator is Jane Neal, and the status is VIEWING. System tray icons and the date and time are visible.

At the top of the window, you'll see the device name and session time. Icons indicate the session type:

Green monitor[VDU icon]

Shows you are in a managed device session.
Green bi-directional arrows[2-way flow arrows icon]

Shows you are in an on-demand session.

Use the toggle buttons 100% or Scaled Icon with four right-angle corners pointing outward, arranged to form the outline of a square. to switch between scaled view and 100%. Click the full screen icon Icon of an arrow pointing diagonally upward and to the right, emerging from a square. to enter full-screen mode. Use the on-screen toolbar to access features or return to windowed mode.

Full screen toolbar. The toolbar includes buttons for Windowed, Ctrl+Alt+Del, Blank screen and Chat. The connected device is labelled INVH612-W11-JN. Icons for minimising the toolbar and ending the session (red X) are located at the right end of the bar.

From the View window toolbar, you can:

  • Enter credentials to elevate the session (available for On-demand Agents only).

  • Send Ctrl+Alt+Delete.

  • Blank the Agent's screen (available for Managed Agents only).

  • Choose which monitor to view if the Agent is using multiple monitors or view the whole desktop.

  • Copy and paste using the clipboard.

  • Take a screenshot of the Agent's screen.

  • Open a File Transfer window.

  • Start a chat with the Agent.

  • Send a message to the Agent.

  • Access tools, including PowerShell, Task Manager and Registry Editor.

  • Change the display theme.

  • Access the About information for 247connect, the Information Hub and options to download and install updates. When a new version of the Control is available, the icon changes. From here, you can choose to download and install the latest version now or wait until the session ends.

The status bar at the bottom of the window shows the device name, logged-on user, keyboard layout and the type of encryption the session is using. This will display TLS + AES if the session runs through the gateway or AES (P2P) if the Control and the Agent are on the same network.

Elevate an on-demand remote session

When you are viewing an On-demand Agent, you can elevate the remote session to run admin applications.

  1. Click Elevate in the View window toolbar.

  2. If known, enter the admin user ID and password.

    Or

    Prompt the user to enter their credentials.

  3. Click Elevate.

Blank the Agent's screen

Hide the Agent's screen during a View session to prevent them from seeing any activity while you work. By default, a message appears on their screen stating that a 247connect Operator is active. You can customise this message in the Account settings.

Note: This feature is only available for Managed Agents.

  1. Click Blank in the View window toolbar.

  2. To reinstate the screen, click Blank again.

Capture the Agent's screen

  1. Click Screenshot in the View window toolbar.

  2. The Agent's screen is captured and saved automatically as a .png file in 247connect/Screenshots folder within your Pictures directory.

    Note: An indicator appears on the Screenshot icon, showing the number of screenshots taken (up to nine).

  3. Click the Screenshot icon drop-down arrow to view or delete recent screenshots. You can also open the folder where the screenshots are stored.

See also:

Chat with an Agent

Send a message

Transfer files

Using PowerShell

Using the Task Manager

Edit the registry at the Agent

Manage Control updates