Device groups

Device groups enable you to organise your managed devices and control access to them, ensuring only authorised users can interact with these devices. Without a device group, managed devices remain unlicensed and inaccessible.

Note: Some settings can be applied to device groups. Users must have the appropriate permissions to use a feature if it is enabled. If the feature is disabled at the group level, it is unavailable to all users—regardless of their permissions.

View device groups

  1. In the 247connect web portal, go to Managed in the side menu.

  2. An overview of all device groups appears.

    Web Portal with Managed selected in the side menu, showing a list of top-level device groups. The groups listed are Unassigned, Favourites, In session, Germany, Japan, UK, and USA. Each row includes columns for IP addresses, Logged-in user, Status and Actions, with icons for adding, editing, deleting and configuring. A New device group button is at the top, and the Device group settings button is disabled.

    • Unassigned: Lists devices that do not have an assigned licence.

      Note: By default, when you install a Managed Agent on a device, it appears in the Unassigned device group. You can't connect to or interact with managed devices in this group. To enable remote access, move it to a device group. Devices moved out of the Unassigned group cannot return to it for 90 days.

    • Favourites : Devices you've marked for quick access.

    • In session: Shows devices that are currently being accessed in an active remote control session.

    • Device groups: Custom folders containing your managed devices. You can create sub-groups to further organise devices by location, department or function.

      Note: A default device group is created automatically for new accounts, named after the company entered during setup.

  3. Click a device group to show its contents. Sub-groups appear as folders inside the selected device group. Selecting a sub-group shows its contents and any nested groups or devices.

Create a device group

  1. In the 247connect web portal, go to Managed from the side menu and click New device group.

    Or

    Hover over Managed in the side menu, click the three dots menu Three horizontal dots and select Create.

    Or

    To create a sub-device group, select an existing device group and click Create A blue plus sign. or hover over the device group in the side menu, click the three dots menu Three horizontal dots and select Create.

    Add device group dialog. Includes fields for Name (with "Cambridge office" entered), Icon colour (set to #098dce with a refresh icon to change it), and an optional Description field. Each field shows a character count. At the bottom are two buttons: a red Cancel button and a blue Save button.

  2. Enter a name.

  3. Select an icon colour. Enter the hex code or click Blue circle with blue dot in the middle for preset options (the icon displays the currently selected colour). Click Down arrow to use the colour picker tool to select a custom colour.

  4. (Optional) Add a description to help identify the group.

  5. Click Save.

Manage device groups

Use the icons in the Actions column to:

  • Add sub-groups.

  • Edit the group.

  • Delete the group.

  • Configure settings specific to the group.

Note: You can also access these options from the side menu. Hover over a device group, click the three dots menu Three horizontal dots and select the required option.

Manage displayed columns

You can customise the table by selecting which columns to show and adjusting their order.

  1. Click Gear icon. at the top of the display area.

  2. In the Manage columns pane, you can:

    • Remove a column: Click X symbol. next to its name.

      Note: Locked columns (indicated with a padlock Closed padlock. icon) can't be removed.

    • Reorder columns: Drag and drop column names to rearrange them.

  3. Click Save.

Notes:

  • To reinstate a removed column, select it from the Add new column drop-down list.

  • To restore the default column layout, click Reset.

Export the device groups table

You can export the table to a PDF or .CSV file.

  1. Click the three dots menu Three vertical dots. at the top right of the display area.

  2. Select Export to PDF or Export to CSV.

  3. The file is saved in your Downloads folder.

See also:

Role assignment

Device group settings