Android Managed Agent app

The 247connect Android Agent app enables users to monitor and support managed Android devices using 247connect. Designed for managed environments, the app integrates seamlessly with Microsoft Intune and the Google Admin Console.

You can download the 247connect Agent app from the Google Play Store.

System requirements

  • Android 12 or above.

Features

  • View

  • File transfer

  • Chat

  • Message

Note: To enable full remote control, the Android Agent needs a separate utilities package that's signed by the device manufacturer. If your device isn't currently supported, you can submit a request. Go to Account > Installers > Managed Agent installers > Android, click Request manufacturer support and enter your device details.

247connect Agent app overview

When you open the 247connect Agent app, you'll see an information screen showing your device details and, if a user is connected, the user's name.

If user acknowledgement is enabled, a prompt appears asking you to confirm the connection before a user can connect.

Note: An administrator with the appropriate permissions can enable user acknowledgement in the Device group settings.

The top of the app turns green when a user is connected.

247connect Agent app screen showing device and connection details. The top bar is green, indicating an active user connection. Information displayed includes device name, organisation, account ID (partially redacted), app version, connected operator name and IP address. Icons for files, chat and messages appear along the top.

File transfer

When you receive files from a user, a badge appears on the Files tab showing the number of files.

247connect Agent app showing the Files tab with multiple transferred files, including images and PDFs. The top bar is green with icons for sharing, refresh and view options. A badge on the Files icon indicates 10 files. File actions at the bottom include View, Rename, Download, Delete, Select All and Deselect.

  • Tap the Icons White rectangle within a rectangle on green background. icon to switch between icon, list or thumbnails.

  • Tap a file to view, rename, download or delete it.

  • To select multiple files, tap them individually or, to select all files, tap Select All.

    Note: You can only download or delete multiple files.

  • To share a file, tap the Share Three connected dots forming a network icon and choose a sharing method.

Chat

When a user starts a chat session, the 247connect Agent app automatically switches to the Chat tab. You'll see the user's name and any messages.

247connect Agent app showing an active chat session between a user and an end user, with a keyboard and message input field visible.

  • To send a message, type your message in the message pane and tap Send.

  • To end the chat, tap the End chat Speech bubble with a cross symbol. icon.

Note: If a user is connected to your device, you can start a chat by tapping Create Chat in the Chat tab.

Message

When you receive a message from a user, a badge appears on the Message tab showing the number of new messages.

247connect Agent app showing a message from a user asking the end user to restart their device, with options to delete the message or delete all.

  • Tap the Message tab to read your messages.

  • To delete a message, tap the Close White cross. icon.

  • To delete all messages, tap the Delete All Trash can with an “X”. icon.

See also:

Install the Android Managed Agent

Deploy the Android Managed Agent using Microsoft Intune

Deploy the Android Managed Agent using the Google Admin Console

Using the Control